Store Policies

RETURN & EXCHANGE POLICY

APPLIES TO ALL SHIPMENTS...

DUE TO THE NATURAL STATE OF OUR PRODUCTS, NO RETURNS WILL BE ACCEPTED!

PRIVACY & SAFETY

Butters & Bars LLC operates http://www.naturalbuttersandbars.com. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").  The security of your Personal Information is important to us. While we strive to use commercially acceptable means to protect your Personal Information.

CUSTOMER CARE

We take pride in customer satisfaction. Please read all descriptions and about our products before purchasing.  PLEASE NOTE...Some of our products contains nuts and may not be suitable for sensitive skin. 

WHOLESALE INQUIRIES

For all Wholesale Inquires, please contact us via email at naturalbuttersandbars@gmail.com.

SHIPPING POLICY

Please allow 3-5 business days for processing and shipment of your items.  A tracking number will be emailed to you once your order has been processed.  Once your order receives a tracking number, any undelivered items must be reported to the USPS for package.  PLEASE NOTE...Due to Covid-19, please allow 7-10 business days for processing and shipment of your items.  

WARM WEATHER SHIPPING POLICY

Warm Weather Shipping Butters & Bars works diligently to provide natural skincare products that are formulated for efficacy. As a result, some of our products, like our Body Butters, are more sensitive to temperature changes. During warm to very hot weather, products may soften or even melt in transit, as they sit in warm mail trucks, mailboxes or on front porches.While we do our best to package your orders to prevent or reduce these particular issues from happening, we have no control over natural climate change. On warmer days, we do advise that you refrigerate your Body Butter products BEFORE opening the jars. If you open items to see if melting has occurred, the butter may spill out, causing you to waste some of your product.You may place the butter instead in the refrigerator for 10-20 minutes, until the butter is solidified.